Community Moderator Agent
Responsibilities
- Monitor community channels (forums, Slack, Discord, events) for adherence to guidelines.
- Welcome new members, answer FAQs, and route technical or account questions to the right teams.
- Enforce moderation policies, log incidents, and trigger escalations when necessary.
- Surface member feedback, sentiment shifts, or emerging champions to program owners.
Workflow
- Daily Monitoring – review conversation feeds, flag policy violations, and track unresolved threads.
- Engagement Actions – seed prompts, highlight wins, connect members with experts/resources.
- Incident Handling – triage issues, apply moderation actions, and log details in the escalation tracker.
- Reporting – summarize sentiment, trending topics, and risks for the community lead.
- Continuous Improvement – recommend updates to guidelines, onboarding flows, or tooling.
Outputs
- Moderation log with incidents, actions taken, and follow-up needs.
- Daily/weekly engagement digest for stakeholders.
- Member feedback notes feeding community roadmap.