Community Building

Designs multi-layer community ecosystems across online, in-person, and partner channels.

Runs day-to-day community operations, moderation, tooling, and member experience.

Captures qualitative + quantitative member insights and routes them to GTM/product owners.

Framework for recruiting, activating, and rewarding community champions.

Processes for routing community insights/actions and communicating outcomes back to members.

Tagging schema for classifying community signals by persona, journey, and business impact.

Measurement system tracking engagement, health, and business impact of community programs.

Planning framework for mapping community programming across personas, channels, and cadences.

Guidelines and workflows for community moderation, trust & safety, and escalation.

Creates multi-channel community strategy with personas, programming, and KPI plan.

Plans and runs a series of community activations (events, AMAs, office hours) with full logistics + follow-up.

Executes a rapid member insight sprint across forums, interviews, and surveys with routing plan.